This is really frustrating. After all the negative brand image that ICICI got in the last 2 years over arm twisting existing home loan borrowers, they continue to irritate other customers too.
They introduced a new fund called RICH Fund and trying to get their customers to switch to it. I have got almost 40+ calls in 2 months from them and it simply does not seem to stop. The most idiotic thing is the fund I am in cannot be switched, either. I checked by calling their call center on whether it is possible and they said it does not make sense.
However their service agents in Chennai do not seem to know that. The dumb process that ICICI uses is blindly hadover all mobile numbers of customers to all their agents and ask them to have a field day irritating users and act as if they are working.
The funny thing is the calls seem to come from the same set of 3 offices in Chennai over and over and over again.
So here are a list of numbers that you can safely ignore :
044-6450 1164 (Saidapet Branch)
044-6450 98**
044-6450 9896 to
044- 6462 68**
044- 6462 6894
I am sure the whole series of 100 numbers will be junk.
3 comments:
Hi,
We regret the inconvenience caused.
Please write to us with your contact details at care@icicibank.com (Subject line: UID 220618). We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
I am surprised that the bank responded via this blog. Its a pleasant surprise to know that you are listening.
I did submit a complaint via your donot call website page early this week, but have not got a response yet.
Hope you will act. Will send another email again as you mentioned.
The junk calls from ICICI Bank has restarted after a 2 month lull period.
I have to say they are better now. Previously 2-3 calls per day has reduced to 3-4 calls a week.
Great job. Continue working.
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